Watermark Looks Forward to Welcoming You Watermark Looks Forward to Welcoming You Preparing Your Oasis For a warm & safe Watermark welcome Everything's abuzz at Watermark as we prepare to welcome our guests this summer. Our top priority is to ensure your safe stay through thoughtfully planned and carefully maintained health and safety measures. With these new standards in place, as well as our usual commitment to high standards of hygiene and cleanliness, we can offer a safe and welcoming oasis this summer. The sun is coming out and the Okanagan is reawakening. This summer, wake up with peace of mind at Watermark. Working For Wellness Together We have developed stringent guidelines to keep us all safe. Together we work to make Watermark a comfortable and relaxing place to be while maintaining our high health and safety standards. These standards include: Continual disinfecting of high-touch contact points, such as reception counters, doorknobs and handles, telephones, elevator panels and buttons, light switches, tables, chairs and work surfaces, desktops, washrooms, point of sale devices and menus Guest rooms have rigorous cleaning standards using Drug Identification Number (DIN) grade disinfectants Hand sanitizer stations in public areas Resort-wide emphasis on physical distancing and gatherings Special physical distancing measures at our front desk reception area for check-in and check-out Your comfort has always been our top priority. Now more than ever, we're committed to doing what it takes to make your stay memorable. Your Room & Stay This summer, our concierge will be available 24/7 to answer any questions or assist you with any requests you may have. Our suites come equipped with all the amenities of home, to make your stay private and comfortable. Take advantage of our private balconies, gourmet kitchens, and in-suite laundry facilities. Stay connected with complimentary high-speed Internet access and local calls. In your suite, you'll find a Telus Optik TV with movies on demand. In accordance with recommendations from governing health bodies, daily housekeeping service during your stay has been paused to ensure a contactless experience. You'll receive a generous supply of clean towels, toilet paper, hand soap, and shampoo prior to arrival. Simply place used linens in the provided bag and leave outside your room when you want a new supply. Need something extra? We'll happily provide extras—simply call our 24/7 guest services team. Diligent Sanitation Our cleaning and sanitation procedures include continual disinfecting of high-touch contact points, such as reception counters, elevator panels and buttons, doorknobs, handles, light switches, tables, chairs & work surfaces, washrooms, point of sale devices, and menus. All high traffic areas and guest rooms undergo rigorous disinfection protocols and are cleaned using Drug Identification Number (DIN) grade disinfectants. We've also provided public stations for hand and keycard disinfection, so you can feel confident about taking care of your health. Considerate Open Spaces We've focused on making sure you'll have plenty of space when you visit Watermark. With the current focus on physical distancing, we want to make sure you enjoy a roomy, relaxed stay. Our thoughtfully designed physical distance standards at our reception, for check-in and check-out, create a near contactless experience. The lobby is equipped with physical distancing signage to help guests maintain the recommended 6 feet apart. All front-facing team members are behind plexiglass barriers for the safety of guests and employees. The Restaurant at Watermark is also practicing safe physical distancing procedures on the patio and in-restaurant, seating parties at least 6 feet apart. Enjoy a glass of local wine and admire the lakeside view while feeling comfortable and secure. Lakeside Distanced Dining The Restaurant at Watermark looks forward to welcoming you to its reimagined dining room, where the fresh, delicious flavours of the South Okanagan arrive at your table with new safety standards. Join us on the patio or in the restaurant for an "in-person takeout" experience, while enjoying our fabulous lake and mountain views. The restaurant staff will prepare all meals in adherence with strict cleanliness guidelines and deliver your order in disposable takeout containers with disposable cutlery. Seating has also been rearranged to ensure all parties remain 6 feet apart at all times. Interested in a contactless experience? Order from the takeout menu, where your meal will be prepared and delivered to the lobby drop off station. We will notify you when your order is ready for pick up, no contact required. We're Here For You This summer will be unlike any we've seen before. We'll be watching the situation in Osoyoos and Canada, in order to keep our guests informed and our practices up to date. Bookmark our health and safety post for updated information. We've designed all our sanitation and wellness standards based on recommendations from the BC Centre for Disease Control, the Public Health Agency of Canada, the World Health Organization, and local health officials. Our team is working hard to prepare for a safe reopening this summer. For reservations, or additional information, contact us by email or give us a call at 1.888.755.3480. We look forward to welcoming you this summer.