Health and Safety
For a Warm & Safe Watermark Welcome
Everything’s abuzz at Watermark when we prepare to welcome our guests. Our top priority is to ensure your safe stay through thoughtfully planned and carefully maintained health and safety measures. With new standards in place, as well as our usual commitment to high standards of hygiene and cleanliness, we can offer a safe and welcoming oasis.
Please visit the Health & Safety Blog for frequent updates.
Working For Wellness Together
We have developed stringent guidelines to keep us all safe. Together we work to make Watermark a comfortable and relaxing place to be while maintaining our high health and safety standards. These standards include:
- Continual disinfecting of high-touch contact points, such as reception counters, doorknobs and handles, telephones, elevator panels and buttons, light switches, tables, chairs and work surfaces, desktops, washrooms, point of sale devices and menus
- Guest rooms have rigorous cleaning standards using Drug Identification Number (DIN) grade disinfectants
- Hand sanitizer stations in public areas
- Resort-wide emphasis on physical distancing and gatherings
- Special physical distancing measures throughout the resort
Your comfort has always been our top priority. Now more than ever, we’re committed to doing what it takes to make your stay memorable.
Your Room & Stay
Our concierge is available 24/7 to answer any questions or assist you with any requests you may have. Our suites come equipped with all the amenities of home to make your stay serene and comfortable. Take advantage of our private balconies, gourmet kitchens, and in-suite laundry facilities.
Stay connected with complimentary high-speed Internet access and local calls. In your suite, you’ll find a Telus Optik TV with movies on demand.
Daily housekeeping service during your stay has been paused to ensure the safety of our guests and our team. You’ll receive a generous supply of clean towels, toilet paper, hand soap, and shampoo prior to arrival. Simply place used linens in the provided bag and leave outside your room when you want a new supply. Need something extra? We’ll happily provide extras—simply call our 24/7 guest services team.
Lakeside Distanced Dining
The 15 Park Bistro looks forward to welcoming you to its reimagined dining room, where the fresh, delicious flavours of the South Okanagan arrive at your table with new safety standards.
Join us on the patio and enjoy our fabulous lake and mountain views. The restaurant staff will prepare all meals in adherence with strict cleanliness guidelines. Seating has also been rearranged to ensure all parties remain 6 feet apart at all times.
Interested in a contactless experience? Order from the takeout menu, where your meal will be prepared and delivered to the lobby drop off station. We will notify you when your order is ready for pick up, no contact required.
Our cleaning and sanitation procedures include continual disinfecting of high-touch contact points, such as reception counters, elevator panels and buttons, doorknobs, handles, light switches, tables, chairs & work surfaces, washrooms, point of sale devices, and menus.
All high traffic areas and guest rooms undergo rigorous disinfection protocols and are cleaned using Drug Identification Number (DIN) grade disinfectants. We’ve also provided public stations for hand and keycard disinfection, so you can feel confident about taking care of your health.
Considerate Open Spaces
We’ve focused on making sure you’ll have plenty of space when you visit Watermark. With the current focus on physical distancing, we want to make sure you enjoy a roomy, relaxed stay.
Our thoughtfully designed physical distance standards at our reception, for check-in and check-out, create a near contactless experience. The lobby is equipped with physical distancing signage to help guests maintain the recommended 6 feet apart. All front-facing team members are behind plexiglass barriers for the safety of guests and employees.
15 Park Bistro is also practicing safe physical distancing procedures on the patio and in-restaurant, seating parties at least 6 feet apart. Enjoy a glass of local wine and admire the lakeside view while feeling comfortable and secure.
We’re Here For You
Our commitment to you includes watching the situation, both in Osoyoos and in Canada, in order to keep our guests informed and our practices up to date. Bookmark our health and safety post for updated information.
We’ve designed all our sanitation and wellness standards based on recommendations from the BC Centre for Disease Control, the Public Health Agency of Canada, the World Health Organization, and local health officials.